Attributes of Successful Restaurant Manager

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Attributes of Successful Restaurant Manager

By: Christopher Lim, CFC, CIS, CRB, CWM, PMP, RFP

The food service industry is a high pressured business wherein the foods must consistently be served in excellent quality and timely manner, while also attending to the demands/needs of other guests as well.

It has been said by numerous experts that the tone of the entire restaurant is set by the personality and leadership qualities of the Restaurant Manager. The entire restaurant staff looks up to the Manager and adapts accordingly. Hence, if the Manager consistently loves serving the guests, the entire staff will also exhibit the same passion.

Being a Restaurant Manager is one of the toughest in the business industries as it entails working long hours, unpredictability of business, difficult staffs, and lots of unplanned situations.

Based on research, here are some of the qualities of an excellent Restaurant Manager:

  • Passion
    • in serving guests
    • in enhancing teamwork with staffs
  • Honesty
  • Responsible
  • In-depth knowledge of foods served
  • Good social skills
  • Ability to remain calm and focus even under pressure
  • Effectively multi-tasks
  • Consistently make guests feel welcome
  • Energetic
  • Organized
  • Record management
  • Profit oriented
    • Thinks like owners
    • Minimize food wastage
  • Ability to innovate
  • Recognize and treat staffs with gratitude for their hard work
    • Can consistently motivate staffs

A Restaurant Manager is willing to do any job as needed, even if it means serving foods during busy hours or cleaning the restaurant. The Manager is always willing to perform the job he is asking another staff to perform.

During rush hours, the Restaurant Manager needs to consistently remain under pressure, to have a calming influence on his staffs as well.

Christopher Lim, CFC, CIS, CRB, CWM, PMP, RFP
He is a Financial Coach, Investment Adviser and Resource Speaker on Personal Finance, Mutual Funds, Stocks, Estate Planning, and Real Estate.


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